FREQUENTLY ASKED QUESTION

  • We accept payments from major credit card companies like visa, Mastercard and American Express.

  • Shipping rates can vary depending on your region and are calculated at checkout. Here are full details of our shipping policy.

  • Yes, we offer free shipping for large domestic orders over £200.

    For international orders, we offer free shipping over £350

  • Yes, we ship our garments to shoks-fam all over the world!

  • You can cancel your order within the window opened for the batch you ordered in.

    Please contact info@shoksofficial.com with your order number and wait 72 hours for a response.

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  • We regularly update our page with new stock or returned stock. You can sign up to your size on the chosen product and be notified when it becomes available for Pre-order.

  • Shoks is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

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  • You can return your order up o 14 days after it has been delivered, if all tags are still attached.

    Please find all returns information here.

  • Please note that items bought in sale or outlet are not eligible for a return or exchange, only credit note.

  • Yes, you have to cover postage for a return. Shoks will cover postage if the item is faulty, however, this is subject to our returns policy that you can find here.